Business and Finance Articles (Sorted by date)

Foolproof Customer Service Strategies (that only a fool would try!)

Ever notice how customer service varies from store to store? You walk into some stores, and before you can say "Buzz off!" a salesperson asks "May I help you?""No thanks.""May I help you?" asks...
David LeonhardtNovember 20, 2003

Something "New" For Managers?

A new public relations blueprint could be a good idea if you’re a business, non-profit or association manager who’s not getting the important external audience behaviors you need to achieve your department, division or subsidiary...
Robert A. KellyNovember 20, 2003

Nuts and Bolts of Effective Cover Letters

As a job seeker, you shouldn't overlook the importance of a cover letter. If written strategically, a cover letter increases your chances for consideration, and provides an opportunity to highlight your individuality.
Linda MatiasNovember 19, 2003

It's All About The Customers, Baby

If you want to ensure a steady stream of customers in your business, you must always remember why you're in business in the first place. Sure you want to earn a decent income for yourself, but you also want to provide a useful service...
Dr Kem ThompsonNovember 18, 2003

The Big Picture: 5 Questions that Can Boost your Business

As business managers, entrepreneurs, and Webmasters, we strive for unobtainable perfection. Why do I say unobtainable? Because when we focus on perfection in one area, we forego attention elsewhere.
Bobette KyleNovember 18, 2003

What To Do When Your IT Project Is Late, Over Budget, and Looks Like It’s Never Going To Work

Here’s a scary statistic. According to four prominent research firms, only around 20% of all IT projects are finished in a timely manner. By “timely” the researchers mean without loss of quality or being over budget.
Frank SchmidtNovember 17, 2003

If Your PR Can't Do This, Bag It!

As a business, non-profit or association manager, why continue a public relations effort that doesn’t deliver the key external audience behaviors you need to achieve your department, division or subsidiary objectives? Time for a change.
Robert A. KellyNovember 17, 2003

The Six Most Common Barriers To Sales Success

There are a variety of reasons and excuses behind poor sales lead management because the $10 to $2000 companies spend to generate each business to business inquiry largely go to waste. I call them Barriers To Sales success.
Steven BoazeNovember 16, 2003

Porter's Five Forces Analysis

If you’ve ever listened to Warren Buffett talk about investing, you’ve heard him mention the idea of a company’s moat. The moat is a simple way of describing a company's competitive advantages.
Chris MallonNovember 16, 2003

Are You In The Right Online Business?

Did you select the right online business to pursue? People that are struggling find it difficult to admit they are possibly in the wrong business. Fortunately for everyone, many bad decisions can be corrected if recognized early enough.
F. Terrence MarkleNovember 14, 2003
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